At Lusso Escapes, we pride ourselves on offering honest feedback from our globe-trotting team who review our most adored luxury brands. In today’s guide, we’re exploring the Mandarin Oriental Tokyo. Lusso Escapes defines luxury hotel experiences through different pillars. Read on to discover what makes our team rate the Mandarin Oriental, Tokyo, Japan so highly.
First Impressions
From the moment you enter the Mandarin Oriental, Tokyo, you’re greeted with modern elegance and stunning panoramic views of the Tokyo skyline. The hotel lobby, located on the 38th floor of the Nihonbashi Mitsui Tower, features dramatic multi-level floor-to-ceiling windows that offer breathtaking views.
Location and Accessibility
Location
The Mandarin Oriental, Tokyo is nestled in the tranquil neighborhood of Nihonbashi, a charming area surrounded by high-end department stores, cafes, and restaurants. I personally believe it’s the best neighborhood to stay in Tokyo. This area is less hectic compared to Akasaka, Tokyo’s midtown area where other 5-star hotels like the Ritz Carlton and Intercontinental are located. While the midtown offers many attractions within walking distance, the Mandarin Oriental is just a short 15-20 minute drive away, with Uber and local taxis readily available. Read our guide on other areas to stay in Tokyo for a luxury experience.
Accessibility
The hotel is conveniently accessible from both Haneda and Narita airports. Haneda Airport is just a 20-minute cab ride away, while Narita Airport, where we arrived, is about an hour’s drive. We chose a local cab over the hotel’s transport service due to the significant price difference ($250 vs. $500+ USD). Organizing taxis with the concierge was seamless, and local taxis were often more economical than Uber. Language barriers were minimal as many taxi drivers spoke good English. Carrying our room key card helped on the rare occasions we faced communication challenges.
Room Design and Comfort
Our room, situated on the 32nd floor, was a twin room, which falls in the same category as the deluxe. The room size was impressive, offering stunning skyline views and even a glimpse of Mount Fuji in the distance. This room category was perfect for a couple or nomad. Ideal for working from the hotel, the room featured a large desk with essential office supplies. The bathroom was luxurious, with two double sinks, a large bathtub, and a walk-in shower made from dark stone & granite. The walk-in wardrobe and small hallway added to the spacious feel. The hotel’s attention to detail was evident in the daily treats left in our room, like sliced oranges and sakura tea during cherry blossom season. In-room dining was exceptional, allowing us to order from any of the hotel’s restaurants.
Amenities and Services
Breakfast
A standout feature was the ability to order breakfast to the room at no extra charge. Having breakfast included in our reservation meant we could enjoy a wide variety of items from the menu and the buffet. Their matcha lattes were particularly delightful.
Spa
The spa, located on the 37th floor, offered stunning views of the Tokyo skyline, an indoor infinity-style pool, and separate steam rooms and saunas for men and women. However, a drawback was the $58 fee to use the spa if no treatment was booked, with free access only from 7-9 am. They also upsell treatment rooms with skyline views for an additional $60, which seemed excessive given the already high treatment costs.
Gym
The gym was well-equipped with TechnoGym equipment and offered inspiring views of the Tokyo skyline. They also had a Reformer Pilates setup available for private booking.
Concierge
One area where the Mandarin Oriental Tokyo could improve is the concierge service. Booking restaurants before arrival was slow, and their suggestions weren’t always the best. For example, we were told that Disneyland Tokyo was sold out, but we later found tickets online. During cherry blossom season, the concierge lacked current bloom information, prompting us to do our own research. More proactive assistance with restaurant bookings and knowledge of local events would enhance the experience.
Dining and Cuisine
Tapas Molecular Bar
This restaurant was open all day without needing reservations. Located opposite the Mandarin Lounge, it offered delicious cocktails and tapas-style food, with special seasonal options like sakura cocktails.
Sense
This Cantonese restaurant offered two sittings and featured beautiful views of the Tokyo skyline.
K’shiki
By night, this breakfast area transforms into a laid-back Italian restaurant.
The Pizza Bar on the 38th Floor
This intimate pizza bar provided a unique Japanese omakase-style experience with pizza, accommodating only eight guests per sitting.
Other Dining Options
The hotel also boasts an elegant French restaurant, Signature, and Sushi Shin by Miyakawa for an intimate sushi experience. In-room dining was exceptional, with a wide range of options available 24 hours a day.
Exclusivity and Privacy
The Mandarin Oriental Tokyo naturally caters to privacy, attracting business travelers and couples. The spa’s limited hours for non-treatment guests and the generally quieter ambiance enhance this exclusive feel. Despite being family-friendly, the hotel’s services and environment favor a more private and exclusive experience, in line with Japanese cultural preferences. On the flip side, for travelers looking to network and have busier surroundings this wouldn’t be a suitable option.
Sustainability and Ethical Practices
By 2025, all Mandarin Oriental properties will be Global Sustainable Tourism Council-certified. Initiatives include eliminating 99% of single-use plastics and removing endangered species from all menus. They are also committed to reducing food waste and sourcing responsibly, prioritizing fair trade and certified products, including MSC-approved seafood.
Conclusion
Overall, we give the Tokyo Mandarin Oriental a 27/30 hotel review. It excels in design, comfort, and dining, though it could improve its concierge services and some aspects of its spa policies.
Want to learn more about Tokyo? Read our best romantic restaurant guide here.
